Quotes It is with your support that the Australian Grand Prix continues to offer race goers from Australia and abroad access to the magical world that is Formula One in Melbourne... Quotes

Australian Grand Prix Corporation

Quotes ... all MSS Security personnel have shown professionalism, punctuality and courteousness in their work... The Embassy of France would not hesitate to recommend the services of MSS Security to any other diplomatic mission. Quotes

Embassy of France

Quotes All of MSS Security staff were polite, yet vigilant in their duties. All staff were appropriately chosen for their role... Leading up to the event, I received excellent service and communication with MSS Security management during the planning, implementation and debrief processes. Quotes

Santos Tour Down Under



Quotes Fantastic customer service team! Quotes


Commonwealth Bank of Australia



Quotes Another fine example of prompt and effective response from the duty guard. Quotes


BAE Systems Australia

MSS Training Academy

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The MSS Training Academy can provide a recruitment pathway through our nationally accredited training programmes. To work in the security industry you must obtain the nationally accredited Certificate II in Security Operations. MSS Security is a Registered Training Organisation and provides the necessary training to meet each state's licensing requirements for security officers.

Want to work in Security?

The benefit of undertaking your training with MSS Training Academy is that we can offer recruitment advice and employment opportunities upon completion of your course and after obtaining your security licence. Though employment cannot be guaranteed to graduates of the academy, we can provide vital information about the typical recruitment requirements of the industry, MSS Security’s selection process and details of positions available within our business. We can also provide you with guidance on resume design and interview preparation to ensure you can put your best foot forward when applying for positions. When recruiting we will consider graduates of the academy that are appropriately qualified, appropriately licenced, follow the job application process correctly and are deemed as suitably fit for employment into the relevant position.

Employees of MSS Security can look forward to the opportunity of further training by undertaking the Certificate III in Security Operations or the Certificate IV in Frontline Management as traineeships, at no cost to eligible participants. This level of training enables us to provide nationally accredited qualifications at no cost to our trainees, and facilitates further up-skilling, knowledge and confidence for employees to carry out their job to a higher standard and further their career as a security officer.

2015 Training Academy Activity Snapshot

 

 

Accredited Training Offered

To view a comprehensive list of accredited training offered by MSS Training Academy, please go to http://training.gov.au/Organisation/Details/110044

 

Course Information

Provide First Aid
Provide Cardiopulmonary Resuscitation
Responsible Service of Alcohol (SA & QLD only)



Enrolment

Enrolment Form

MSS Security believes that well trained and motivated people are the foundation of success and our in-house training division further demonstrates our commitment to professional development. Maintaining our registration as an approved training provider and having a dedicated traineeship management service gives our employees the opportunity to undertake the following qualifications.

  • Certificate III in Security Operations
  • Certificate IV in Frontline Management
  • Certificate IV in Business Administration

 

Corporate Training

Our award winning training services, expert facilitators and strong presence within the security industry enable us to deliver industry and site specific training to meet the individual requirements of our clients and changing industry needs.

The various training methods we use, including a robust online learning management system, allow us the flexibility and functionality of delivering training in a variety of ways that maximise the learning outcomes for the participant and the client. Training can be delivered on site, online or a combination of both depending on the content of the training and the individual needs of the client.

The training we offer to our external parties is developed in close consultation with relevant personnel to ensure the specific needs of each organisation are met. We have developed training packages and conducted programmes with excellent feedback in areas such as:

  • Emergency response
  • Customer service
  • Armed robbery
  • Suspicious packages
  • Holding techniques / physical intervention
  • Disengagement
  • Loss prevention
  • Conflict resolution
  • Dealing with aggressive persons
  • Incident reporting
  • Hazard identification and risk assessment
  • OH&S, including OH&S responsibilities
  • Equal Employment Opportunity – discrimination and harassment
  • Supervisor training
  • Management skills – leadership and performance management.

This training is not restricted to security or guarding work. We have the capabilities to develop training programmes across many areas for personnel not associated with the security sector. For further information on our contextualised training programmes, please contact our Training and Development team on 07 3722 4134.

E-Learning

MSS Security has a comprehensive and interactive e-learning management system, providing an efficient, effective and consistent training solution for its staff across Australia. Our Learning Management System (LMS) was nominated in 2014 for the Australian HR Awards – Best Use of Technology.

The fully customisable system allows MSS Security to develop our own contextualised e-Learning modules tailored to provide client, site and competency specific solutions. Importantly, this system enables us to generate comprehensive reports and real-time data, providing the business with transparency and the ability to manage our investment in learning and development. The LMS provides MSS Security full-cycle control of organisational-wide learning and development needs in line with MSS and client requirements.

We frequently publish new courses to keep up with the demand of our employees who thoroughly enjoy and value the system for their professional development needs; we currently have over 150 modules in our library.

Training & Development Quarterly Newsletter

July 2016

April 2016

December 2015

Audit Results

Audit Report (VET Quality Framework)

Complaints and Appeals

Complaints and Appeals Policy