Quotes It is with your support that the Australian Grand Prix continues to offer race goers from Australia and abroad access to the magical world that is Formula One in Melbourne... Quotes

Australian Grand Prix Corporation

Quotes ... all MSS Security personnel have shown professionalism, punctuality and courteousness in their work... The Embassy of France would not hesitate to recommend the services of MSS Security to any other diplomatic mission. Quotes

Embassy of France

Quotes All of MSS Security staff were polite, yet vigilant in their duties. All staff were appropriately chosen for their role... Leading up to the event, I received excellent service and communication with MSS Security management during the planning, implementation and debrief processes. Quotes

Santos Tour Down Under

Quotes Fantastic customer service team! Quotes

Commonwealth Bank of Australia

Quotes Another fine example of prompt and effective response from the duty guard. Quotes

BAE Systems Australia

Gender Diversity


MSS Security is compliant with the Workplace Gender Equality Act 2012 and focuses on supporting women in the organisation through management, mentoring and being responsive to their needs.

We have also partnered with Industry Women Central to increase awareness and encourage more women to join the security industry. MSS Security aims to increase the number of women working in the organisation to 25% by 2020.

International Women's Day (IWD) on March 8 is a global day celebrating the social, economic, cultural and political achievements of women. It also promotes action to accelerate gender parity, because the World Economic Forum predicts the gender gap won't close entirely until 2186 - this is too long to wait.

MSS Security will use IWD on March 8 to:

  • Celebrate the social, economic, cultural and political achievements of women, because visibility and awareness help drive positive change for women
  • Encourage our employees and stakeholders to declare bold actions to help progress the gender agenda

#IWD2017 #BeBoldForChange

Meet some of the women in our team

Michelle Goldie

Site Supervisor

Michelle's main role is to provide leadership and direction to the field staff and liaise between client and MSS Security Management, strengthening the relationship with the aim of ensuring seamless service delivery.

Michelle is also responsible for responding to emergency situations on site.

Why did you choose to work in the security industry?

The main reason why I chose the security industry was that I could see it was a growing field in our economic times and thought there would always be plenty of work available. Being a female I thought it would be more difficult to find work but I have always managed to work the hours that suited me being a sole parent.

What do you enjoy most about your role?

The main thing I enjoy is the fact that you just don't know what will happen from one day to the next. Situations on site are always changing so there is plenty of variety in my role. I have been a site supervisor for about two and a half years and I still enjoy coming to work. The team that I work with are absolutely amazing and we all work together to achieve our common goal.

How did you obtain the skillset required for your role?

When I first started in the role of site supervisor, MSS Security offered me training in Cert IV - Frontline Management and Business Administration which helped enormously in my current role as it includes a lot of data entry and making up spread sheets for reporting to my superiors. MSS Security management are only a phone call away and are always there to help and direct me with my queries.

Ann McDonald

Service Delivery Coordinator

Ann is responsible for the rostering our employees and ensuring our clients are receiving their expected service levels.

What do you enjoy most about your role as a service delivery coordinator?

The thing I enjoy most about my role is the diversity of things I deal with on a day to day basis, and I love dealing with people and assisting them.

How did you start your career in the security industry?

I obtained my Security License in 1994 and I was working in my own hairdressing salon as a hairdresser. My husband had been in the Security industry for about 15 years and we made the decision to start our own business providing security staff to licensed venues in suburban and rural parts of South Australia as well as assisting with events. During this time I also worked at Westfield in Risk Management and Security.

How has MSS Security supported you in your role?

In 2010 I commenced with MSS Security doing casual event work and not long after I was offered the role of part time Service Delivery Co-coordinator. This quickly turned into a full time role, and I have been in my current role since then. During my time with MSS Security I have furthered my skills by studying Certificate 3 in Security Operations, Certificate 4 in Front Line Management and more recently a Diploma in Management. I have also obtained by Certificate 4 in Training and Assessment.

Angela Christine

Plant Protection Officer

Angela's main role whilst out on site is attending to security gatehouse duties conducting access control, alcohol testing, security patrols and site inductions.

How you started your career in the security industry?

I chose to work in the security industry after relocating to Mackay and finding that previous skills obtained in the manufacturing industry were not transferable in a mining dominated region. It was suggested to me that I obtain my security licence and gain employment in the mining sector of the Bowen Basin. This was back in 2009 and I have been employed on a permanent basis since this time working in the open cut and underground mining areas at Bowen Basin, as well as in the gas fields at Surat Basin.

What do you enjoy most about working in the gas industry?

Since being located in the Surat Basin I have appreciated the opportunities that MSS Security has offered over the last 12 months, such as my role as team leader and supervisor.

Whilst on gatehouse duties at a variety of locations, I have met a diverse range of personnel who are always friendly and appreciative of your role as a Plant Protection Officer (PPO).

Working in the industry has also given me an insight and appreciation into how the gas fields operate which has been very educational.

What are some of the advantages of your role?

During my shifts, I stay at the accommodation village where all meals are provided as well as comfortable rooms and gym facilities. It's your home away from home which helps to make your time on shift stress-free. I enjoy the even time roster that is in place in the mining and gas industry because it allows freedom of time when I'm off shift.

I am also trained through regular Toolbox training sessions, these Toolbox training sessions are good as they are regular reminders of any safety and operating procedures that may sometimes be forgotten but need reviewing by PPOs.

Sarah Fraser

National Training Manager

Sarah's role is to help the state businesses with their training needs. This is done through assistance and guidance on accredited programs available, development of client specific or site specific training to meet a client need or contractual requirement and coordinating training programs.

Sarah also develops and modifies programs in our online Learning Management System (LMS) where we facilitate online training to all of our employees.

How did you start your career in the security industry?

I commenced with MSS Security in 2008 as the PA to the General Manager, and in 2009 moved into the Training division when MSS Security created its Registered Training Organisation (RTO), the MSS Training Academy.

What do you enjoy most about the industry/ position?

Our Training Organisation is outcomes based - I enjoy seeing training participants who come to us to do their Certificate II in security, successfully obtaining the qualification and license, and then engaging in meaningful employment and a higher level qualification with us. It is satisfying to be able to assist in some small way with this. I also enjoy assisting in the development of client specific programs which provides value to onsite operations and a higher standard of service provided onsite. I am grateful to work with a great team of people both nationally and within the SA office where I am based.

What flexibility are you given in your role?

I am fortunate enough to be able to work part time which enables me to provide for my family and also spend quality time with my sons. I consider myself very lucky to work for a business that values a work-life balance and flexibility in the workforce, particularly for parents.

Caroline O'Connor

Security Officer

Caroline joined MSS Security in 2015 and works as a security officer at Griffith University's Conservatorium on Brisbane's South Bank. She has worked in the security industry for more than two years, having previously been based in central Queensland, where she worked on the region's mine sites.

What roles and sites have you previously worked at?

I mostly worked in retail before I got into security. I started off with another security company and was based in the Coalfields in central Queensland. I worked on many mine sites in that region, and did drug and alcohol testing, gatehouse security and highway traffic control.

What attracted you to work with MSS Security?

I relocated to Brisbane and wanted to stay in the security industry, so I applied for advertised jobs and MSS Security was fast to respond. I went for an interview, it went well, the staff were all very nice and I landed a university job. It's been great so far.

Describe your role and site with MSS Security.

I work the day roster, five days a week, and I'm in charge of the room key register, daily administration duties, patrolling the building, reporting incidents, maintenance issues, responding to incidents, report writing, daily communication with the nearby campus, monitoring the radio, emails and calls.

What are you most looking forward to about working at this site and for MSS Security?

I look forward to gaining good, valuable experience, working as part of a team, getting to know all the staff here, earning respect for the work I do, always working on improving and learning new skills, and continuous training.

What has been the best thing about working for MSS Security so far?

I have not been with MSS Security for long, but the staff I've dealt with so far have been very welcoming and accommodating. The other security officers have been great with me and helpful with my training and progress. The team I work with are mostly friendly and helpful, and I was put to work in a great location, as the atmosphere in the university is positive and friendly.

Industry Women Central